IVR & On Hold Voice Prompt
Interactive Voice Response
We are a professional designer of the IVR system for SME , Enterprises & call centers. We also design a simple inbound caller prompt for small businesses without a call center. These automated inbound caller prompts have enabled companies to efficiently route calls to different phone extensions. This happens without the need to use so many resources.
Example of an IVR Prompt is as “Thank you for calling Cloud One, your managed voice partner. Press 1 for Technical Support, press 2 for sales, press 3 for accounts or hold on for the next available agent.”
Another example of an IVR Prompt is as “Thank you for calling Redstar Africa Networks, your unified communication solution partner, Press 1 for Sales, Press 2 for accounts, press 3 for support, or hold on for the next available agent.
An example of an On Hold Voice Prompt is as ” All our lines are busy at the moment – Please be patient. We will be with you momentarily – PAUSE – Have you already visited our website www.engsoft.co.ke? Your concerns are important to us, please hold the line, you will be connected as soon as possible.- PAUSE – Just a moment please, the next available team member will be there for you shortly.
Another example of an On Hold Voice Prompt is ” Currently, all our agents are still talking to other clients. Have you visited our website www.redstarafrica.com? You can find an overview of our services and products there. Your call is very important to us.
3rd Example of an On Hold Voice Prompt is ” We are the leading distributors for Yeastar products, Yealink products, Teltronika products, Dlink products as well as cabinet and trunking solutions. We are providers of high-quality products and excellent services.